1: Informative, Approachable, Empowering
This book provides an in-depth explanation of the Comprehensive Conflict Coaching model with a strong foundation built on research and theory from a variety of ADR practitioners, authors and theorists. The great thing about this book is that the text provides practical tools and methods to take your skills and awareness to a deeper level and share them with those we serve. Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools. Not only is this a terrific resource for a Long-Term Care Ombudsman like me, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to more effectively respond to the conflicts they face.
Drew Strayer, Long Term Care Ombudsman
MA, Organizational Leadership and Conflict Transformation
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